Returns & Exchanges

At Neelam Foodland Mumbai, we strive to provide the freshest snacks and premium food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries within 24 hours of receipt.

Return Process

• 1.
  Report Issue

  Contact our customer support team within 24 hours of delivery via email or phone, providing your order number and details of the concern.

• 2.
  Submit Proof

  Attach clear photographs of the damaged product, the original packaging, and the invoice to help our team validate your claim.

• 3.
  Quality Inspection

  Our quality control team will review your submission to ensure it meets our return criteria for food safety and transit damage.

• 4.
  Resolution

  Once approved, we will initiate a replacement or process a refund to your original payment method within 5-7 business days.